FAQ

Do I have the right to withdraw from the contract within 14 days?

Yes, you can withdraw from the contract within 14 days without giving reasons. A declaration to that effect shall be made. The form for the declaration can be found here.

What payment methods are available?

Only cashless payments are possible – money transfers between two bank accounts.

How soon will I receive the purchased product?

We make every effort to ensure that the purchased picture arrives at the customer in the shortest possible time. Please note that the delivery time depends on several factors, such as the bank transfer, the transport company or customs, which may affect the delivery time.

How much time do I have to pay for the purchased product?

The payment deadline is 7 calendar days.

Is it possible to buy / see a picture in person before buying?

Unfortunately, due to the great distances and the recent pandemic explosion, there is currently no way to make a personal purchase. However, this situation may change.

Are these unique examples of paintings?

All pictures are unique. None of the works shown has a copy.

What if the image is damaged during transport?

The pictures are properly packaged and protected in such a way as to avoid damage and protection during transport. However, it is very important for the customer to check the condition of the shipment in the presence of the courier when collecting the shipment containing the image. In the event of the detection of defects or damage caused during transport, the destruction of the goods or the violation of the integrity of the packaging, the consignee of the consignment is obliged to draw up, in the presence of the courier, a damage report which, together with any complaint, shall be sent to the seller and the forwarder of the consignment without delay.